FAQs
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about shopping with Fiducja. If you don’t see your question here, feel free to contact us.
🛒 Ordering & Payments
Q: How do I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment gateways available during checkout.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, please contact us immediately at support@fiducja.com. We’ll do our best to assist.
🚚 Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping fees and delivery times may vary depending on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days. Delivery time depends on your selected shipping method and location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can request a return or exchange. Please see our Return Policy for full details.
Q: How do I return an item?
A: Contact our support team at info@fiducja.com with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within 5–7 business days after we receive your returned item.
🔐 Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and view your purchase history.
Q: Is my personal information secure?
A: Absolutely. We use secure encryption and never share your information with third parties. Please refer to our Privacy Policy for more details.
📩 Still Have Questions?
We’re here to help! Email us at info@fiducja.com or visit our Contact Us page.