Shipping policy

At Fiducja, we’re committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below to understand how we handle deliveries.

🚚 Shipping Locations

We proudly ship now locally only AU. Shipping availability and rates may vary depending on your location.

⏱️ Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after business hours will be processed the next business day.

  • You will receive an email confirmation once your order is shipped, including tracking details.

📦 Shipping Methods & Delivery Times

Standard Shipping:

  • Domestic: 3–10 business days

Express Shipping (if available):

  • Faster delivery options may be available at checkout for an additional fee.

Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

💸 Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.
We may offer free shipping promotions occasionally — be sure to check banners or announcements on our homepage.

🌍 Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees, which are not included in our prices and are the responsibility of the buyer. Please check with your local customs office for more information.

📦 Order Tracking

Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor your delivery in real-time.

❗ Shipping Issues

If your order is delayed, lost, or arrives damaged:

  • Contact us at info@fiducja.com with your order number and details.

  • We will work with the carrier to resolve the issue as quickly as possible.

Thank you for shopping with Fiducja.
We appreciate your trust and strive to provide a smooth delivery experience every time.